Technical Content Manager

Job Description

Copper is seeking a Technical Content Manager to bridge the gap between product design and technical communication. The Technical Content Manager will shape the language of digital products, craft user-facing content, and develop and maintain technical documentation, including API reference guides. This hybrid role requires a strong communicator comfortable writing microcopy for UI elements and in-depth API documentation for developers and clients.

The ideal candidate will develop clear, concise, and user-friendly content for user guides, manuals, and help documentation. They will collaborate with product, design, and engineering teams to understand user needs and product functionality. Copper is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Role Involves:

• Product user guides, integration manuals, onboarding materials and internal documentation
• API Documentation including endpoints, request/response samples, authentication guides, and use-case walkthroughs
• UX copy across web, digital interfaces and apps

Requirements:

• 5+ years of experience in UX writing, technical writing, or a related field
• Strong portfolio demonstrating UX writing and technical documentation samples
• Excellent understanding of developer workflows and technical systems
• Experience with documentation tools like Confluence
• Familiarity with design tools such as Figma and Miro
• Ability to balance multiple projects, prioritize tasks and manage deadlines
• Ability to work independently with broader stakeholders such as marketing and revenue teams in addition to product, UI/UX and engineering
• Comfortable navigating cross-functional teams

Copper offers:

• A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service
• Comprehensive Medical Insurance, inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
• Life Insurance
• Enhanced Pension Contributions, includes an enhanced employer matching contribution
• 24/7 Employee Assistance Programme (EAP)