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Analyst, Client & Product Support

Analyst, Client & Product Support at AlphaSense in Mumbai.
AlphaSense India
On-Site
India
Undisclosed salary
Job Description
AlphaSense is seeking an Analyst, Client & Product Support to join their growing Customer & Product Support (C&PS) team. This role is based in Mumbai and focuses on providing excellent customer service and technical support to maximize user value from the AlphaSense platform. The Analyst will act as the first line of support, addressing customer queries and issues, and collaborating with product management and engineering teams to drive future product developments. AlphaSense is an equal-opportunity employer with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Role involves:
  • Delivering world-class customer experience through timely and effective query resolution.
  • Guiding customers through features and functionalities.
  • Investigating, diagnosing, and troubleshooting customer issues via email, live chat, and support calls.
  • Collaborating with technical and non-technical global stakeholders.
  • Becoming an expert on the AlphaSense product and staying updated on new features.
  • Contributing to knowledge base articles and support documentation.

Requirements:
  • 1-2 years of experience in a client/product support role.
  • Customer-first mindset with strong problem-solving abilities.
  • Strong communication and analytical skills.
  • Ability to work in a team and build cross-group relationships.
  • Curiosity, proactivity, and a continuous improvement mindset.
  • Strong attention to detail and time management skills.
  • Interest in AI, technology, and software applications.
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AlphaSense India

AlphaSense India is a part of a global market intelligence and search platform provider, empowering professionals to make informed decisions. Leveraging AI technology, AlphaSense delivers insights from a wide range of public and private content. AlphaSense serves over 4,000 enterprise customers, including a majority of the S&P 500. With over 2,000 employees worldwide, AlphaSense maintains offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. It focuses on developing next-generation Generative AI features for financial analysis.

All Jobs at AlphaSense India (46)