Senior Service Delivery Manager

Job Description

InvGate, a growing SaaS company specializing in IT management and service automation, is seeking a Senior Service Delivery Manager. The role involves leading the long-term relationship and delivery of solutions to a strategic client. The Senior Service Delivery Manager will be the primary point of contact, ensuring smooth implementation, managing expectations, and optimizing collaboration between internal teams and the client. This is a hybrid role based in Mexico City, with periodic travel within the country for client visits.Responsibilities include:

• Managing the delivery of the SaaS solution to a key client.
• Coordinating with internal teams.
• Acting as the main liaison between the client and the company.
• Supervising and mitigating risks and issues.
• Monitoring KPIs related to delivery, client satisfaction, and operational efficiency.
• Planning and executing on-site visits to strengthen client relationships.
• Ensuring continuous support and product adoption.

Requirements include:

• Experience in Delivery Management, Customer Success, Consulting, or Project Management in SaaS environments.
• Ability to coordinate cross-functional teams and manage complex projects.
• Excellent communication and client relationship skills.
• Capacity to identify problems and propose strategic solutions.
• Availability to travel and conduct regular client visits.
• Advanced level of English.
• Knowledge of agile methodologies and project management is a plus.

InvGate offers:

• Opportunities for professional development.
• Fully covered English classes.
• 30 days of aguinaldo.
• Major medical insurance.
• Birthday day off.
• Extended vacation leave.