Director, Customer Education & Training

Job Description

Recorded Future, a leading intelligence company, is seeking a Director of Customer Education & Training. The ideal candidate will be responsible for building and executing a global learning strategy to enhance customer engagement. This role involves shaping certification programs, creating self-service resources, and fostering peer-led learning experiences.Responsibilities:

• Building and executing a scalable, role-based customer learning journey.
• Developing and operationalizing a multi-level certification strategy.
• Increasing engagement in Recorded Future University.
• Aligning education programs with go-to-market strategy.
• Defining key metrics to track education impact.
• Leading and evolving a global team.
• Owning the localization and tech strategy for global delivery.
• Evaluating and defining the optimal monetization model for customer training.

Requirements:

• Proven experience designing and scaling integrated customer education programs.
• Track record of leading global teams and driving operational excellence.
• Experience building or managing certification programs.
• Ability to define and track education metrics tied to customer outcomes.
• Strong cross-functional collaboration skills.
• Experience within a SaaS environment; cybersecurity is a plus.
• Familiarity with learning technologies.
• Strategic mindset with a bias toward building scalable systems.
• Bachelor’s degree in a related field or equivalent experience.

Benefits:

• Joining a company with a strong global presence.
• Contributing to a positive and inclusive work environment.