Customer Support Team Leader (Part-time) at Capital on Tap

Capital on Tap is seeking a Customer Support Team Leader to join their team in Cardiff. Capital on Tap's mission is to help small business owners and make their lives easier. This is a hybrid, part-time role, working 20 hours per week.

The Team Leader will be responsible for driving performance, growth, and engagement within their team. The role involves fostering a supportive and accountable culture. Your success is reflected in your team’s results, satisfaction, and overall well-being.

Role Involves:

• Leading a team of 8 agents.
• Supporting the Customer Support Manager.
• Developing team skills through 1:1s, coaching, huddles, and meetings.
• Building strong relationships with key internal stakeholders.
• Acting as an escalation point for team support.
• Removing obstacles preventing agents from delivering outstanding service.

Requirements:

• Contact center experience.
• Strong attention to detail.
• Experience analyzing and interpreting basic data sets.
• A growth mindset.
• Genuine passion for team development.
• Confidence in giving and receiving constructive feedback.
• A drive for success.

What Capital on Tap Offers:

• Private Healthcare.
• Worldwide travel insurance.
• Anniversary Rewards.
• Salary Sacrifice Pension Scheme.
• 28 days holiday (plus bank holidays).
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave.
• Cycle to Work Scheme.
• Season Ticket Loan.
• Dog Friendly Offices
• Free drinks and snacks in our offices