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GoFundMe is seeking a Customer Care Specialist based in Poland to provide exceptional customer support. This role involves assisting customers worldwide who are raising or donating money for various causes. The Customer Care Specialist will resolve customer support requests, champion customer feedback, and contribute to team projects.
Responsibilities:
- Providing exceptional customer support via live messaging and email.
- Troubleshooting bank transfer verification.
- Navigating sensitive social dynamics related to fundraising.
- Optimising customer success through effective use of the GoFundMe product.
- Championing customer feedback to improve the GoFundMe experience.
- Supporting the team with ad-hoc projects.
Requirements:
- Fluent in English (C1 or above).
- Proficient in German or Dutch (C1 or above).
- Metric and goal-driven.
- Customer-centric and compassionate.
- Adaptable and effective in communication.
- Tech-savvy with critical thinking skills.
- Attentive to detail and resourceful.
- Invested in personal growth and team-centered.
GoFundMe offers:
- Competitive pay.
- Comprehensive healthcare benefits.
- Financial assistance for hybrid work.
- Generous parental leave.
- Flexible time-off policies.
- Mental health and wellness resources.
- Learning, development, and recognition programs.
GoFundMe
GoFundMe is a global fundraising platform empowering individuals and organizations to raise money for various needs. With a community of over 150 million people, GoFundMe facilitates connections between those seeking help and those willing to offer support. Since 2010, GoFundMe and Classy have enabled users to raise over $30 billion, supporting diverse causes. The company strives to be the world's most helpful place.