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Customer Care Specialist (German Speaking)

GoFundMe is hiring a German-speaking Customer Care Specialist.
GoFundMe
Remote
Hybrid
Poland
USD 21,103 - 31,789
PLN 79,000 - 119,000
Job Description

GoFundMe is seeking a Customer Care Specialist proficient in English and German to join their team in Poland. This role involves providing exceptional customer support via live messaging and email, potentially including phone support, to users worldwide. The Customer Care Specialist will address complex support needs, troubleshoot issues, and champion customer feedback to improve the GoFundMe experience. The role requires occasional work from the Warsaw office.

The role involves:

  • Helping customers raising or giving money for various causes.
  • Providing customer support via live messaging & email.
  • Troubleshooting bank transfer verification.
  • Navigating sensitive social dynamics related to fundraising.
  • Optimising customer success through effective use of the GoFundMe product.
  • Championing customer feedback to improve the GoFundMe experience.
  • Supporting the team with ad-hoc projects or tasks.

Requirements:

  • English fluent - Required C1 or above
  • German proficient - Required C1 or above
  • Metric & goal driven
  • Customer centric
  • Compassionate
  • Adaptable
  • Effective in communication
  • Tech-savvy
  • Critical thinker & solution minded
  • Attentive to detail
  • Resourceful
  • Invested in personal growth
  • Team centered
  • Leadership prone

GoFundMe offers:

  • Competitive pay and comprehensive healthcare benefits.
  • Financial assistance for hybrid work and family planning.
  • Generous parental leave and flexible time-off policies.
  • Mental health and wellness resources.
  • Learning, development, and recognition programs.
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GoFundMe

GoFundMe is a platform focused on enabling people to support causes and individuals. It empowers millions to make a positive impact by facilitating fundraising for various needs, particularly for non-profit organizations. The company provides a SaaS solution to aid non-profits in creating impactful fundraising events and building strong relationships with donors. GoFundMe emphasizes customer engagement and delivers solutions through its dedicated teams and resources.

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