Customer Care Specialist (Spanish or Italian Speaking) at GoFundMe

GoFundMe is looking for a Customer Care Specialist to join their team in Dublin, Ireland. This role involves providing support to customers globally who are raising or donating money for various causes. The Customer Care Specialist will play a crucial role in ensuring a positive experience for GoFundMe users by addressing their needs and resolving complex issues.

The role involves:

• Providing customer support via live messaging and email, potentially including phone support.
• Troubleshooting bank transfer verifications.
• Navigating sensitive social dynamics related to fundraising.
• Optimising customer success through effective use of the GoFundMe product.
• Championing customer feedback to improve the GoFundMe experience.
• Supporting the team with ad-hoc projects related to team objectives.

The ideal candidate will have:

• Fluency in English (C1 level or above) and proficiency in Spanish or Italian (C1 level or above).
• A metric and goal-driven approach.
• Customer-centric mindset with compassion and emotional intelligence.
• Adaptability and a willingness to work in a hybrid environment.
• Strong written and verbal communication skills.
• Tech-savviness and the ability to learn new tools quickly.
• Critical thinking and solution-oriented mindset.
• Attention to detail and resourcefulness.
• Investment in personal growth and a team-centered approach.

GoFundMe offers:

• Hybrid work environment.
• Competitive pay.
• Comprehensive healthcare benefits.
• Equity.
• Financial assistance for hybrid work, family planning, and commuting.
• Generous parental leave.
• Flexible time-off policies.
• Mental health and wellness resources.
• Learning, development, and recognition programs.