Polish Customer and Community Support Specialist at Digital Extremes

Digital Extremes is seeking a Polish Customer and Community Support Specialist. The candidate will provide customer support to Polish-speaking Warframe players. The role involves ensuring player satisfaction through effective communication and problem-solving.

Responsibilities:

• Providing customer support to Polish-speaking end-users
• Translation help for game, marketing/PR
• Reviewing and moderating user-generated content
• Interacting with gamers via tech support tools and official forums
• Acting as the official game representative within the Polish online community
• Updating the Community Team on trends
• Staying abreast of game changes and updates

Requirements:

• Fluent Polish & English speaker, reader and writer
• Avid gamer with knowledge of Internet and gamer culture
• Good knowledge of customer service principles
• Effective communication skills to turn dissatisfied players into loyal ones
• Operational knowledge of online community moderation tools
• Good technical understanding and quick learning of new tech tools
• Strong organizational and multitasking skills

What Digital Extremes Offers:

• Competitive salary with potential bonus opportunities
• Excellent benefits and paid time off
• Matching RRSP or Simple IRA
• Employee Assistance Program (EAP)
• Virtual access to Dialogue or Guardian, our mental wellness and healthcare services app
• Professional development and career support
• Work-life balance wellness subsidies
• Be part of “Giving Back” through a multitude of fundraising venues at DE
• Employee events and team building exercises