Software Support Engineering

Airbyte is seeking a Software Support Engineer to engage with Enterprise customers using Airbyte Cloud and Airbyte Enterprise. This role involves acting as a user advocate, collaborating with support, product, and engineering teams to prioritize improvements. The engineer will triage user issues, find workarounds, and undertake automation and engineering projects. Creating knowledge base articles to reduce support load and enhance the product is also key.

What This Role Involves:

• Providing email and Zoom support to Enterprise customers.
• Collaborating with internal and external engineers to resolve issues.
• Engaging in automation, development, and other engineering tasks.
• Documenting solutions for the Knowledge Base.
• Acting as a liaison between users and Product/Engineering teams.

Requirements:

• 5+ years as Layer 2 Technical Support Engineer, or 3+ years in Data Engineering, Data Analysis, DevOps, or QA Engineering.
• Proficiency in Kubernetes, Docker, and containerized environments.
• Proficiency in Python, APIs, SQL, NoSQL, and database management.
• Familiarity with networking technologies (TCP/IP, DNS, HTTP(S)).
• Experience working with Engineering teams and/or Developer customers.
• Effective communication skills with Enterprise customers.
• Flexibility to adapt to changing technologies and processes.
• Exceptional organizational and time management skills.
• Growth mindset and collaborative team player.
• Flexibility to work Tue-Sat or Sun-Thu shifts.

What Airbyte Offers:

• Relocation assistance for San Francisco-based roles.
• Unlimited paid time off (minimum 25 days).
• Parental leave (16 weeks paid).
• Sponsored travel for company retreats and team offsites.
• Open book policy for professional development.
• Continuous learning/training policy.
• Competitive benefits package (Medical, Dental, Vision, Life, Disability).
• 401k for U.S. based employees.
• FSA for U.S. based employees.
• Visa sponsorship (H1B, TN, Green Card).