Sr. Customer Success Manager at Visier Solutions Inc

Visier is seeking a Senior Customer Success Manager to deliver exceptional customer experiences. This role involves managing a portfolio of accounts and aligning account strategy with measurable business outcomes.Visier is the global leader in AI-powered people analytics, workforce planning, and compensation management solutions, helping organizations gain a Workforce AI Edge. With over 60,000 customers in 75 countries, including enterprises like BASF, Panasonic, and Ford Motor Company.

• Managing a portfolio of customers and conducting proactive outreach.
• Building strategic account plans in partnership with the sales account executive.
• Building consultative relationships with customers.
• Serving as the primary point of contact for customers.
• Providing industry insights and recommendations.

• Experience as a Sr. Customer Success Manager in a SaaS organization.
• Working knowledge of sales and renewal cycles.
• Domain expertise in Human Resources.
• Excellent communication and organizational skills.

• Opportunity to work remotely from anywhere in Canada or hybrid from the Vancouver office.
• Chance to work with a leading AI-powered people analytics company.
• A bonus plan