Outside Account Manager at DoorDash Canada

DoorDash is seeking an Outside Account Manager to join their team in Vancouver, BC. In this role, the individual will manage merchant relationships, upsell incremental services, and ensure high levels of satisfaction and retention. The Outside Account Manager will report to the Manager, Outside Account Management on our Strategic Partner Management team.

Responsibilities:

• Manage merchant relationships across your book of business while building toward the team's goals
• Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

Requirements:

• 4+ years of experience in a client-facing sales/account management role or related experience
• Empathy with customer needs and ability to adapt to meet their unique goals
• Ability to create data-driven recommendations using Excel and Google Sheets
• Familiarity with sales tools such as Salesforce and Sales Navigator
• Fluency in Mandarin (not required)

DoorDash offers:

• Opportunities for sales commission
• Paid time off
• Paid parental leave
• Wellness benefit
• Several paid holidays
• Medical, dental, and vision benefits (for full-time employees)
• Disability and basic life insurance (for full-time employees)
• RRSP including an employer match (for full-time employees)
• Mental health program (for full-time employees)