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Job Description
DoorDash is seeking a Strategic Partner Manager to nurture relationships with merchant partners. This role involves upselling services, conducting business check-ins, improving operations, troubleshooting product issues, and recommending marketing strategies. The Strategic Partner Manager will report to the Manager, Outside Account Management.
Responsibilities:
- Manage merchant relationships and work towards team goals.
- Present quarterly business reviews.
- Minimize churn and redirect partners to expansion opportunities.
- Use data to improve merchant efficiency.
- Collaborate with Product, Operations, and Sales teams.
Requirements:
- 4+ years of experience in client-facing sales/account management.
- Empathy for customer needs and ability to adapt to their goals.
- Proficiency in data-driven recommendations using Excel and Google Sheets.
- Familiarity with sales tools like Salesforce and Sales Navigator.
- Fluency in Mandarin is a plus.
DoorDash offers:
- Opportunities for sales commission.
- Comprehensive benefits package including paid time off.
- Paid parental leave.
- Wellness benefit.
- Several paid holidays.
- Medical, dental, and vision benefits.
- Disability and basic life insurance.
- An RRSP including an employer match.
- A mental health program.
