Account Manager - Client Support

Job Description

DoubleVerify is seeking an Account Manager for their Client Support Team. In this role, the Account Manager will serve as the primary point of contact for self-service clients, guiding them through the platform and resolving any issues they may encounter. The Account Manager will manage client inquiries, provide platform guidance, and address billing questions. They will also collaborate with internal teams to resolve complex issues and improve the self-service experience.Role involves:

• Managing and responding to client inquiries via a ticketing system.
• Educating clients on platform usage.
• Addressing billing inquiries and resolving discrepancies.
• Working with internal teams to resolve platform issues.
• Providing feedback to improve platform functionality.
• Partnering with internal teams to improve self-service documentation.

Requirements:

• 2+ years in account management, customer support, or a similar client-facing role.
• Bachelor’s Degree from an accredited institution
• Experience working with a SaaS or a digital platform.
• Familiarity with ticketing systems.
• Technical proficiency and analytical skills.
• Excellent communication skills.
• Strong time management skills.

Role offers:

• Opportunity to work with a leading software platform for digital media measurement.
• Chance to collaborate with internal teams and improve the self-service experience.
• Remote work opportunity.