Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
Browse All Jobs
Airbyte is seeking a Technical Support Engineer to provide support to enterprise customers using Airbyte Cloud and Airbyte Enterprise. The candidate will act as a user advocate, collaborating with support, product and engineering teams to prioritize improvements. They will triage user issues, find workarounds, and engage in automation and engineering projects. Creating knowledge base articles to reduce support load and enhance the product will also be an essential part of their role.
Responsibilities:
- Provide email and Zoom support to Enterprise customers.
- Collaborate with engineers to identify, replicate, and find workarounds for issues.
- Engage in engineering tasks, including automation and development projects.
- Document solutions to enhance our Knowledge Base.
- Act as a liaison between users and the Product and Engineering organizations.
Requirements:
- 3+ yrs of experience as Data Engineer/Analyst, DevOps or QA Engineer OR 5+ years as Layer 2 Technical Support Engineer.
- Proficiency in Kubernetes, Helm, Docker, Python, APIs, SQL, NoSQL, and Database management.
- Familiarity with networking technologies such as TCP/IP, DNS, HTTP(S).
- Experience working closely with Engineering teams and/or Developer customers.
- Proven ability to communicate effectively with Enterprise customers.
- Flexibility to adapt to changing technologies and processes.
- Exceptional organizational skills and time management.
- Growth mindset with a passion for continuous learning.
- Collaborative team player with excellent communication skills.
- Flexibility to work Tue-Sat or Sun-Thu shifts.
The role offers:
- Generous equity package.
- Benefits based on your region or area.
Airbyte