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Software Support Engineering

Software Support Engineer role at Airbyte in Ireland.
Airbyte
Remote
Ireland
USD 64,302 - 76,712
EUR 57,000 - 68,000
Job Description
Airbyte is seeking a Software Support Engineer to provide support to its Enterprise customers. The role involves working with both Airbyte Cloud enterprise product and customers running Airbyte Enterprise on their own infrastructure. The Software Support Engineer will act as the user’s advocate, collaborating with support, product, and engineering teams to prioritize critical improvements.

Responsibilities:
  • Provide email and Zoom support to Enterprise customers.
  • Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues.
  • Engage in engineering tasks, including automation and development projects.
  • Document solutions and application behavior to enhance the Knowledge Base.
  • Act as a liaison between users and the Product and Engineering organizations.

Requirements:
  • 5+ years as Layer 2 Technical Support Engineer, or 3+ years as Data/DevOps/QA Engineer.
  • Proficiency in Kubernetes, Docker, Python, APIs, SQL, NoSQL, and database management.
  • Familiarity with networking technologies (TCP/IP, DNS, HTTP(S), proxies).
  • Experience working closely with Engineering teams and/or Developer customers.
  • Effective communication skills with Enterprise customers.
  • Flexibility to adapt to changing technologies and processes.
  • Exceptional organizational and time management skills.
  • Growth mindset and collaborative team player.

Airbyte Offers:
  • Generous equity package.
  • Benefits based on your region or area.
  • Unlimited paid time off.
  • Parental leave.
  • Sponsored travel.
  • Open book policy.
  • Continuous learning/training policy.
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Airbyte

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