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Technical Support Engineer at Airbyte

Technical Support Engineer role at Airbyte in India.
Remote
India
USD 34,429 - 40,724
INR 2,959,000 - 3,500,000
Airbyte is seeking a Technical Support Engineer to provide exceptional support to its Enterprise customers using both Airbyte Cloud and self-managed Airbyte Enterprise. This role involves direct engagement with users to ensure their success with the product, acting as their advocate, and collaborating with internal teams to prioritize improvements. The ideal candidate will possess a strong technical background and excellent communication skills.

Responsibilities:
  • Provide email and Zoom support to Enterprise customers.
  • Collaborate with engineers to identify and resolve issues.
  • Engage in automation and engineering tasks.
  • Document solutions for the Knowledge Base.
  • Act as a liaison between users and Product/Engineering teams.

Requirements:
  • 3+ years in Data Engineering, Data Analysis, DevOps, or QA OR 5+ years in Layer 2 Technical Support.
  • Proficiency in Kubernetes, Helm, Docker, Python, APIs, SQL, NoSQL, and database management.
  • Familiarity with networking technologies (TCP/IP, DNS, HTTP(S)).
  • Experience with Java, Kotlin, CI/CD pipelines, Github, ELT workflows, and observability tools is a plus.
  • Experience working with Engineering teams or Developer customers.
  • Effective communication skills with Enterprise customers.
  • Flexibility to adapt to changing technologies and processes.
  • Exceptional organizational and time management skills.

What Airbyte Offers:
  • Generous equity package.
  • Benefits based on your region
  • Unlimited paid time off.
  • Parental leave.
  • Sponsored travel.
  • Open book policy.
  • Continuous learning/training policy.
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Airbyte