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B2C2 is seeking a Junior Technology Support specialist to join their global team in Singapore. The candidate will be responsible for supporting the latest technologies for a leading crypto trading firm.
Role involves:
- Ensuring maximum uptime for production systems using real-time monitoring.
- Providing level 1 and 2 application and client support.
- Collaborating with Development, Quant, and Infrastructure teams to resolve system issues.
- Monitoring application alerts to ensure optimal system performance.
- Maintaining internal documentation.
- Performing weekly support duties checklists.
- Taking end-to-end ownership of client-reported issues.
- Providing end-user desktop support for internal staff.
Requirements:
- Self-starter attitude with problem-solving skills.
- Excellent communication and interpersonal skills.
- Previous experience with programming/scripting languages is preferred.
- Keen eye for detail.
- Ability to help set up the support model with the team in the long term.
- Willingness to provide phone or remote support during non-office hours.
- Openness to working shift hours.
- Interest in monitoring, alerting, and reporting initiatives.
- Passionate about helping people with mixed technical ability.
- Some experience with Apple MacBooks and Linux technologies.
B2C2 offers:
- A role in an exciting new industry at a dynamic company.
- A values-based company culture.
- Equal employment opportunities and an inclusive environment.
- Consideration for flexible working arrangements.
B2C2