IT - Junior Technology Support - Singapore

Job Description

B2C2, a digital asset pioneer, is seeking a Junior Technology Support to join their global team in Singapore. This role involves supporting the latest technologies for a leading crypto trading firm.B2C2's success is built on crypto-native technology and continuous product innovation, making it the partner of choice for diverse institutions globally.Responsibilities:

• Ensuring maximum uptime for production systems using real-time monitoring.
• Providing level 1 and 2 application and client support.
• Collaborating with Development, Quant, and Infrastructure teams to resolve system issues.
• Monitoring application alerts to ensure optimal system performance.
• Maintaining and enforcing high-quality internal documentation.
• Performing weekly support duties checklists.
• Taking end-to-end ownership of client-reported issues until resolution.
• Providing end-user desktop support for internal staff.

Requirements:

• Self-starter with problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Previous experience with programming/scripting languages is preferred.
• Ability to assist in setting up the support model with the team in the long term.
• Willingness to provide phone or remote support during non-office hours when required.
• Openness to working shift hours.
• Interest in monitoring, alerting, and reporting initiatives.
• Passion for helping people with mixed technical abilities.
• Some experience with Apple MacBooks and Linux technologies.

B2C2 Offers:

• A role in an exciting new industry, at a dynamic company
• Flexible working arrangements