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Lush is seeking a Quality Assurance Specialist to join their team. This role involves collaboration and sharing best practices with the Quality Assurance team, with a focus on GMP practices and strengthening quality systems. The QA Specialist will play a hands-on role in shaping meaningful change within the company.

This is a hybrid role based in Vancouver, BC or Toronto, ON, requiring in-office collaboration four days a week.

Responsibilities include:

  • Facilitating the development, implementation, and maintenance of quality systems and GMP programs.
  • Participating in the authoring, review, and approval of controlled documents.
  • Participating in the development and delivery of QA/GMP-related training.
  • Reviewing and analyzing product quality feedback and data.
  • Collaborating with cross-functional teams to investigate customer complaints and non-conformance reports.
  • Coordinating third-party and internal audits.
  • Supporting quality-related and continuous improvement projects.

The ideal candidate will possess:

  • 2+ years of Quality Assurance experience in the Food, Cosmetics, or Natural Health Product industry.
  • Bachelor’s Degree in Science (preference for Food Sciences, Microbiology, Biology, Chemistry) or other related field.
  • Comprehensive knowledge of Good Manufacturing Practices (GMP).
  • Demonstrated problem-solving and decision-making skills.
  • Ability to adapt and evolve in fast-paced and changing work environments.
  • Strong attention to detail.
  • Strong oral and written communication skills.
  • Self-motivated and works well individually and as a team player.

Lush offers:

  • A diverse company culture that celebrates the uniqueness of its staff.
  • Commitment to inclusion.
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Lush Cosmetics North America is a dynamic company committed to ethical practices and product quality within the cosmetics industry. With a focus on fresh, handmade cosmetics, Lush emphasizes environmental responsibility, ethical sourcing, and a strong connection to its values. The company fosters a collaborative and evolving environment, demonstrated by its commitment to GMP practices and quality systems. Lush values diversity, inclusivity, and continuous improvement, aiming to create a purpose-driven work experience for its employees, emphasizing both personal and professional growth.