iFood Pago - Head Comercial Farmer

Job Description

iFood is seeking a Head Comercial Farmer to maximize the value of relationships with its client base, focusing on profitability, retention, and sustainable growth. The ideal candidate will connect different internal areas to foster the rentabilization strategy, with market vision and strong planning and execution skills.She will lead the rentabilization team, ensuring it is pro-business and aligned with strategic objectives. She will define and implement the rentabilization strategy with a focus on strategic planning, margin increase, and client profitability.Responsibilities:

• Defining and implementing the rentabilization strategy.
• Motivating and leading the rentabilization team.
• Structuring go-to-market plans and growth strategies for key accounts.
• Reviewing and directing individual rentabilization plans.
• Fostering cross-sell and upsell actions.
• Establishing strong client relationships.
• Building bridges between rentabilization and iFood teams.
• Planning and managing the area's budget and forecast.
• Ensuring impeccable execution of the customer service strategy.
• Stimulating critical thinking and challenging the team.

Requirements:

• Solid experience in team management and strategic leadership.
• Advanced knowledge of the payments market, especially in digital.
• Farmer profile, with a deep focus on rentabilization and relationship.
• Ability to build and implement planning and rentabilization strategies.
• Strong planning and execution ability for rentabilization areas and key accounts.
• Focus on cross-sell, upsell, and analysis of strategic KPIs.
• Solid interpersonal relationship with both the market and internal stakeholders and team.
• Ease in working with budgets, forecasts, and customer service planning.
• Ability to structure methods and processes to lead the team efficiently.