Scaled Delivery Consultant - ServiceNow SME - Relocation at Variacode

The company is looking for a Scaled Delivery Consultant with expertise in ServiceNow to join their team and support a top-tier global client. This role involves leading small to medium-sized migrations, handling complex on-demand requests, and enhancing operational efficiency through process improvements and automation.

Responsibilities:

• Collaborate with customers to install, configure, customize, enhance, and support ServiceNow deployments.
• Partner across teams as the ServiceNow SME.
• Support customer account teams as the ServiceNow SME in customer meetings, business reviews, and planning.
• Partner across Product & Development teams, providing feedback for new features and improvements.
• Develop a deep understanding of products, solutions, integrations, processes, and workflows.

Requirements:

• 3-5+ years of experience in a ServiceNow Admin, Developer, or Architect role.
• Experience with ServiceNow Incident Management (IM), Major Incident Management (MIM).
• Experience with ServiceNow Customer Service Management (CSM).
• Experience with ServiceNow IT Operations Management (ITOM).
• Experience with ServiceNow Configuration Management Database (CMDB).
• Proficient in ServiceNow development, customization, and scripting.
• Solid understanding of JavaScript.
• Proficient in application development best practices, debugging, and testing.
• Comfortable working directly with customers, administrators, developers, and architects.
• Outstanding problem-solving skills.
• Excellent spoken and written English communication skills.

What the Role Offers:

• An exciting opportunity to lead migrations and enhance operational efficiency.
• A pivotal role in delivering key solutions.
• Contribution to the continuous improvement of daily workflows.

Note: This position requires relocation to Santiago, Chile, and work in a hybrid model (3 days on-site, 2 days remote).