Technical Success Manager

Job Description

The Technical Success Manager position at Domo is a hybrid role blending technical expertise with strategic customer engagement. He collaborates with Sales and Client Services teams, the Technical Success Manager leads long-term technical adoption of the Domo platform. This role requires hands-on experience with data, deep product knowledge, and the ability to design scalable, innovative solutions that help customers realize maximum value.

• Leading and guiding customers through the technical aspects of adopting and expanding their use of the Domo platform.
• Collaborating with Sales and CS teams to align on customer strategy.
• Designing and implementing scalable and innovative solutions.
• Working directly with customer data and systems to configure, troubleshoot, and optimize Domo implementations.
• Building strong relationships with customers.
• Educating customers on Domo’s capabilities.
• Tackling complex customer problems.

• 3+ years of experience in a technical, data-focused role.
• Proven experience working directly with customers.
• Experience supporting or partnering with Sales, Customer Success, or Pre-Sales teams.
• Strong understanding of data modeling, ETL/ELT processes, and business intelligence concepts.
• Hands-on experience with SQL; additional scripting or data transformation tools (Python, R, etc.) is a plus.
• Familiarity with cloud data platforms and data integration patterns.
• Experience designing scalable technical solutions for enterprise environments.
• Working knowledge of APIs, data connectors, and system integrations.
• Excellent communication skills.

Domo offers:

• Opportunity to work on innovative solutions.
• Fast-paced environment.