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Customer Success Manager - DACH Region at TRG Screen

Customer Success Manager for DACH region at TRG Screen.
On-Site
Germany
USD 61,948 - 67,580
EUR 55,000 - 60,000

TRG Screen is seeking a Customer Success Manager (CSM) to manage customer relationships in the DACH Region. The CSM’s main goal is to ensure customers derive maximum value from the TRG Screen platform, leading to high satisfaction, growth, and retention. The CSM will work closely with cross-functional teams to address customer needs and drive continuous improvement based on customer feedback. This role involves managing a portfolio of accounts, focusing on retention, renewals, and fostering a positive customer experience.

Responsibilities:

  • Deeper understanding of customer goals
  • Track KPIs and provide recommendations to ensure overall account health throughout the customer journey
  • Develop and implement customer success plans to ensure customers achieve their desired outcomes from the platform.
  • Conduct regular business reviews to align customer goals with TRG Screen offerings.
  • Collaborate with internal teams to address customer issues and identify opportunities for improvement.

Requirements:

  • C1 level proficiency in German (written and spoken).
  • 5+ years of experience in Customer Success or Account Management.
  • Proven track record of driving product adoption and customer satisfaction.
  • Commercial acumen to secure and increase Annual Recurring Revenue (ARR).
  • Ability to influence executive leadership and nurture customer accounts.
  • Strong written and verbal communication skills
  • Ability to translate technical functionality into appropriate use cases

What TRG Screen Offers:

  • Opportunities for growth and advancement within the company.
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TRG Screen

TRG Screen is a leading provider of market data and subscription management technology solutions for financial institutions and legal firms. Its integrated suite optimizes subscription spend, manages usage, ensures compliance, and delivers managed services. For over 25 years, TRG Screen has empowered businesses to monitor and strategically manage spending on data and information services. Headquartered in New York City, with offices in Europe and Asia, TRG Screen is a portfolio company of Vista Equity Partners.