Experienced Support Consultant at CLEVR

CLEVR is seeking an Experienced Support Consultant to join their team in Amersfoort. The ideal candidate will be passionate about digital transformation and possess a curious mind that thrives on complexities. This role is crucial and dynamic, requiring the consultant to resolve complex customer incidents, answer inquiries, and implement application changes.

The Experienced Support Consultant will manage their own group of customers, ensuring clear and friendly communication and consistently exceeding their expectations with a proactive approach. Collaboration with other CLEVR Support Consultants and the coach/manager is essential to provide the best possible service. This role demands strong communication skills, dedication to customer satisfaction, and a solid grasp of CLEVR's products.

Role Involves:

• Handle complex incidents and changes reported by a customer.
• Implement fixes and changes and deliver to CLEVR Support standards.
• Keep the incident database up to date.
• Handle proactively generated problems to keep an application safe and future-proof.
• Handle the work on time, meet the SLA KPIs, or escalate in time.
• Deliver First Time Right.
• Take ownership and responsibility of your work and customer applications
• Check the work of your colleagues.

Requirements:

• Bachelor’s degree in IT or Business IT and Management
• Knows and applies the best practices of the support department.
• Knows the ITIL basics within the support department.
• Fluent in English and Dutch, verbally and in writing.
• Strong communication and analytical skills
• Java(script) basics and Styling knowledge (CSS).
• Mendix Advanced certificate is preferred.

What CLEVR offers:

• Competitive salary
• Annual leave: 30 vacation days
• Hybrid work model
• Travel allowance included
• High-end laptop, mobile phone, and accessories
• Learning and development opportunities (Udemy access)
• Annual CLEVRistic party
• Social events
• Pension
• Variable compensation scheme