Experienced Support Consultant

Job Description

CLEVR is seeking an Experienced Support Consultant to join their team in Amersfoort. The ideal candidate will be passionate about digital transformation and possess a curious mind. This role involves resolving complex customer incidents, answering inquiries, and implementing application changes. The consultant will manage their own group of customers, ensuring clear communication and exceeding expectations through a proactive approach.

The Experienced Support Consultant will collaborate with other CLEVR Support Consultants and their coach/manager to provide excellent service. Strong communication skills, dedication to customer satisfaction, and a solid understanding of the products are essential.

Role involves:

• Handling complex incidents and changes reported by customers.
• Implementing fixes and changes according to CLEVR Support standards.
• Maintaining the incident database.
• Proactively addressing problems to ensure application safety and future-proofing.
• Meeting SLA KPIs and escalating issues when necessary.
• Ensuring First Time Right delivery.
• Taking ownership and responsibility for work and customer applications.
• Checking the work of colleagues.

Requirements:

• Bachelor’s degree in IT or Business IT and Management.
• Knowledge of support department best practices.
• Understanding of ITIL basics.
• Fluency in English and Dutch, both verbal and written.
• Strong communication and analytical skills.
• Basic knowledge of Java(script) and CSS.
• Mendix Advanced certificate is preferred (training provided if needed).

CLEVR offers:

• Competitive salary
• 30 vacation days
• Hybrid work model
• Travel allowance
• High-end laptop, mobile phone, and accessories
• Learning and development opportunities (8 value creation days, books, Udemy access)
• Annual CLEVRistic party
• Social events (CLEVR Social Club)
• Pension
• Variable compensation scheme