Part-Time Customer Support Representative (3 Month Contract) at Shakepay

Shakepay is seeking a Part-Time Customer Support Representative to join their team on a 3-month contract basis. This remote role is open to candidates located anywhere in Canada. The Customer Support Representative will focus on ensuring a seamless experience for Shakepay customers by diagnosing technical issues, providing support, and collaborating with the Shakepay team to resolve inquiries.

Responsibilities:

• Diagnose issues customers are experiencing with Shakepay
• Communicate clearly and thoughtfully with customers via chat and email
• Maintain a thorough understanding of Shakepay's products, features, and processes
• Collaborate with team members to resolve customer inquiries
• Relay customer feedback to other teams
• Assist with KYC (account verification) requests and document review
• Identify and escalate unusual account activity
• Approve e-Transfer accounts and replay pending e-Transfers
• Attend training sessions and meetings

Requirements:

• 1+ years of experience in customer support
• Adaptability to change
• Strong attention to detail
• Excellent written & verbal communication skills
• Fluency in English

The role offers:

• Remote work within Canada
• Opportunity to shape the future of money at Shakepay
• Programs for continuous learning, growth, and development
• Quarterly team-specific or company-wide offsites