Manager of Phone Sales / Gérant des ventes par téléphone at FlightHub

FlightHub Group is seeking a Manager of Phone Sales to lead its call centre sales operations in Cairo, Egypt, supporting a team of 25+ phone sales agents and team leads. The Manager will be responsible for building, coaching, and scaling a high-performing sales team. This role involves working closely with senior leadership to execute strategy and drive operational excellence.

What this role involves:

• Leading, coaching, and developing a team of phone sales agents.
• Developing and implementing sales strategies.
• Fostering a high-performance culture.
• Partnering with Workforce Management (WFM) for optimal staffing.
• Collaborating with quality assurance and training teams.
• Analyzing sales data and performance metrics.
• Providing ongoing coaching and career development.
• Working cross-functionally with teams in Canada and Egypt.
• Supporting recruitment and onboarding.
• Reporting regularly to senior leadership.

Requirements:

• 3-5 years of experience in a sales leadership role.
• Demonstrated success in managing and developing sales teams.
• Full-time presence in Cairo for a minimum of 9+ months per year for the first 1-2 years, with reevaluation thereafter.
• Hands-on leadership style with a passion for coaching.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Bachelor’s degree in Business, Marketing, or a related field.

This role offers:

• The opportunity to lead and develop a sales team.
• The chance to impact sales strategies and growth.