Graduate Programme - Customer Success at Fospha at Blenheim Chalcot

Fospha, a portfolio company dedicated to building a powerful measurement solution for online retail, is seeking a Customer Success Graduate to join their growing team in London. This role is part of the Centre of Excellence program, designed to develop high-performing talent through training, hands-on experience, and cross-functional exposure. The Customer Success Coordinator will be at the heart of the business, responsible for delivering the best possible experience to customers.

The Role Involves:

• Independently owning a portfolio of accounts and being the main point of contact.
• Managing customer health and product adoption with the goal of client retention.
• Delivering value by understanding customer goals and solving their issues.
• Managing client onboarding and hitting time-to-value targets.
• Projecting onboarding of clients.
• Identifying risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes.
• Build strong interpersonal relationships with customers.
• Collaboratively working with other departments.
• Utilizing GenAI to increase efficiency.

Fospha is Looking For:

• Curious, proactive individuals keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability.
• Analytical mindset and comfortable interpreting data.
• Organized and able to manage multiple priorities.
• Passionate about customer success.
• Interest in emerging technologies and excited by the potential and opportunity AI brings.

Fospha Offers:

• Salary: 30k base + a competitive commission scheme.
• Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc.
• 25 days of paid holiday + your birthday off!
• Free snacks in the office!
• Quarterly team socials.