EA Team Manager at Sterlington, PLLC

Sterlington, an international law firm, is seeking a highly organized and proactive Executive Assistant Team Manager to lead their team of Executive Assistants (EAs). This remote role is pivotal in ensuring the efficient operation of the firm’s administrative support function and maintaining high-performance levels.

The successful candidate will be responsible for managing resources, driving performance improvement, operational efficiency, and responsiveness. They will also review and introduce processes, handle task delegation, ensure quality assurance in service delivery, and troubleshoot issues.

Role involves:

• Supervising and supporting a team of Executive Assistants across multiple time zones.
• Implementing resource management strategies to enhance efficiency.
• Overseeing work allocation and ensuring effective task distribution.
• Monitoring performance and service delivery.
• Continuously reviewing and adjusting processes to improve productivity.
• Identifying and addressing training and development needs.
• Addressing performance-related issues.
• Implementing best practices for workflow efficiency and quality assurance.
• Assisting in complex projects and coordination across departments.

Requirements:

• Proven experience managing a team of Executive Assistants or administrative professionals, preferably within a legal or professional services environment.
• Strong background in process improvement and service delivery excellence.
• Excellent leadership, delegation, and people management skills.
• Exceptional organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Strong communication and influencing skills.
• High IT and data literacy, with workflow and task management system experience preferred.
• Ability to work in alignment with ET hours.

Role offers:

• The opportunity to work remotely for an international law firm.
• A chance to lead and develop a team of Executive Assistants.
• A key role in ensuring the efficient operation of the firm's administrative support function.