Customer Service Agent - Afternoon Shift at SpotOn: Corporate

SpotOn is seeking a Customer Service Agent for their Krakow, Poland office. SpotOn helps restaurants and small businesses compete with payment and software technology. The Customer Service Agent will work afternoon shifts and assist clients with inquiries via phone, email, and chat.

Responsibilities include:

• Responding to client inquiries through multiple channels
• Backlog & Inbox Management
• Providing solutions to client issues
• Documenting client interactions

Requirements include:

• 1-3 years of experience in a call center or customer service environment
• Excellent English communication skills
• High school diploma
• Ability to work in hybrid mode (3 days in office, 2 days remote after probation)
• Strong problem-solving skills

SpotOn offers:

• Competitive pay
• Private healthcare
• Access to Worksmile platform
• Company breakfasts/lunches
• New, modern office space
• Employee referral program
• Relocation Package within Poland