Engineering Manager at Talkdesk 2

Talkdesk is seeking an Engineering Manager to lead a team focused on redefining customer experience. The Engineering Manager will play a crucial role in mentoring and growing a world-class team, driving innovation, and ensuring the successful delivery of high-quality software. This role involves strategic planning, problem-solving, and process improvement within a rapidly evolving technological environment.

Responsibilities:

• Create and own the strategic implementation plan for the team.
• Mentor and grow a world-class engineering team.
• Identify and resolve roadblocks and dependencies.
• Coordinate resources to deliver high-quality software on time and within budget.
• Determine and implement process improvements.
• Undertake special projects and support team initiatives.

Requirements:

• Ability to adapt to rapidly changing technologies and business needs.
• Experience in building highly scalable distributed systems with 24/7 operations.
• Proven track record of managing a team, including hiring, onboarding, and professional development.
• Experience planning and executing complex multi-team products.
• Comfortable managing teams and products with tight deadlines and short release cycles.
• Solid understanding of APIs, cloud solutions, and programming languages.
• BA/BS in engineering or related field.

Talkdesk offers:

• Opportunity to work on innovative projects.
• A collaborative and inclusive work environment.
• Professional development and growth opportunities.