Support Analyst Oracle Cloud Fusion

Job Description

Azurity Pharmaceuticals is seeking a dynamic and growth-oriented L1 Support Analyst for Oracle Cloud Fusion to join their Digital IT team. The Support Analyst will be responsible for providing frontline ticket triage, SLA monitoring, and end-user coordination.

Role Involves:

• Handling incoming user tickets via ServiceNow or Jira.
• Classifying and triaging incidents and assigning them to L2/L3 teams.
• Maintaining ticket logs, resolutions, and SLA compliance.
• Supporting communication with users across global time zones.

Requirements:

• At least 1 support role involving Oracle or ERP ticketing systems.
• 4–6 years of experience.
• Bachelor’s degree in business, IT, or equivalent.
• ITIL Foundation or equivalent certification.
• Proficiency in ServiceNow / Jira.
• Strong skills in Ticket Management, SLA Tracking, Communication, and ERP Escalation.
• Strong Communication, Collaboration, Product Roadmap, Growth Mindset, and Ability to Navigate challenges during conversation with Stakeholders.