Browse All Jobs

Conseiller(ère) en mise en œuvre at Lightspeed Commerce (FR)

Implementation Consultant to onboard retailers to Lightspeed's platform.
Hybrid
On-Site
Canada
Undisclosed salary
Lightspeed is seeking an Implementation Consultant to ensure retailers successfully integrate and maximize the potential of their product. The Implementation Consultant will provide training, guidance, and best practices to the X-Series team, enhancing customer retention and the overall client experience.

Role Involves:
  • Providing comprehensive training and support to retailers on integration packages.
  • Creating inventory and customer databases by importing data from files.
  • Achieving integration goals, KPIs, and timelines for retailer go-live dates.
  • Collaborating with retailers to understand needs and configure workflows for success.
  • Staying updated on product and retail industry best practices.
  • Identifying upgrade opportunities for payments, third-party add-ons, and packages.
  • Documenting feedback for Product, Sales, and Operations teams to improve integration.

Requirements:
  • Experience in customer success, training, and professional services.
  • Initiative to identify and improve processes.
  • Intermediate knowledge of Google Sheets or MS Excel.
  • Excellent time management and organizational skills.
  • Exceptional verbal, written communication, and presentation capabilities.
  • Fluency in English (French proficiency strongly preferred).
  • In-depth technical knowledge in the retail sector and retail tools (an asset).
  • E-commerce experience (an asset).
  • Sales experience (an asset).

Lightspeed offers:
  • A flexible and hybrid work environment (minimum of three days/week in the office).
  • Authentic career advancement opportunities.
  • A work environment large enough for growth, yet small enough to make a real impact.
  • Lightspeed share program.
  • Unlimited paid time off policy.
  • Flexible work arrangement.
  • Health insurance.
  • Health and wellness benefits.
  • Opportunity for paid public transportation costs.
  • Paid leave and assistance for new parents.
  • LinkedIn Learning license.
  • Volunteer day.
Apply

Lightspeed Commerce (FR)