Account Manager at DoubleVerify

DoubleVerify is seeking an Account Manager to service customer accounts and relationships. The Account Manager will oversee all aspects of campaigns, from kick-off to billing, and will work closely with various teams to deliver customer service and solutions. The main goal is to implement strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite.Responsibilities:

• Deliver operational excellence and superior service across accounts.
• Establish contact reports including QBR delivery, Monthly office hours, feature update meetings and education sessions
• Execute against and maintain Strategic Account Plan for all Top Tier advertisers in your portfolio and review status
• Keep abreast of industry & client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
• Customer Retention throughout the year
• Identify potential churn risks and escalate immediately
• Perform a monthly audit of your entire book of business
• Clean-up AM dashboard on a weekly basis, ensuring all audit tasks are on track
• Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
• Ensure to provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved

Requirements:

• 3-5 years of experience in Account Management in the online advertising industry.
• Direct experience working at advertising agency, publisher, ad network or demand side platform
• Native Arabic or Turkish Speaker, Fluent in English
• Bachelor’s Degree from an accredited institution
• Exceptional command of Microsoft Excel and PowerPoint
• Comprehensive understanding the online media marketplace
• Self-motivated, independent thinker and a team player
• Outstanding written and verbal communication skills
• Organized with a rigorous attention to detail

DoubleVerify offers:

• A hybrid working role based in our Dubai office 2-3 days per week