Associate Account Manager at DoubleVerify

DoubleVerify is seeking an Associate Account Manager to service all aspects of customer accounts and relationships. This role is critical to the company's mission of providing transparency and data-driven insights into digital advertising quality and effectiveness.

The Account Manager will work closely with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver customer service and solutions. They will also play a key role in recommending and implementing strategies for driving client product needs, as well as educating customers about the DoubleVerify product suite.

Responsibilities:

• Deliver Operational Excellence and superior service across your accounts
• Establish contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
• Execute against and maintain Strategic Account Plan
• Keep abreast of industry & client specific news
• Identify potential churn risks and escalate immediately
• Perform a monthly audit of your entire book of business
• Clean-up AM dashboard on a weekly basis
• Completion of all internal tracker and status documents within designated timeframes
• Ensure to provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved

Requirements:

• 1-2 years overall work experience in Account Management
• Deep understanding of the online advertising industry
• Direct experience working at advertising agency, publisher, ad network or demand side platform
• Native Arabic or Turkish Speaker, Fluent in English
• Based in Dubai, UAE
• Bachelor’s Degree from an accredited institution
• Exceptional command of Microsoft Excel and PowerPoint
• Experience with Ad Serving technology
• Comprehensive understanding the online media marketplace
• Self-motivated, independent thinker and a team player
• Proven ability to handle multiple deliverables with tight deadlines
• Outstanding written and verbal communication skills
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach

DoubleVerify offers:

• A key role in driving a new business to success in the advertising technology space