Rec ID 2000 Associate Service Desk Analyst

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking an Associate Service Desk Analyst to join their team. This role involves providing technical support to Altera's B2B clients, which include hospitals and clinics, via calls, emails, and tickets. The analyst will be responsible for L1 and L2 support for Altera applications, as well as L1 troubleshooting for desktop and third-party application issues.

The successful candidate will possess excellent English communication skills and experience in an international voice profile, preferably supporting US clients.

Job Involves:

• Providing L1 and L2 support for Allscripts applications.
• Performing L1 troubleshooting for desktops and third-party applications.
• Working on ACD (Automatic call distributor) throughout the shift.
• Taking calls, working on emails, and resolving tickets.

Requirements:

• Excellent English communication skills.
• Experience in an international voice profile (technical support), preferably US.
• 2.5 years of experience (preferable) in L1 desktop troubleshooting.
• Experience working in a 24x7 voice support function.
• Experience working on ACD (Automatic Call Distributor).
• Ticket management experience with tools like CASD, Remedy, or SNOW.
• L1 Experience working on Citrix, AD management, office/desktop trouble shooting.

Altera offers:

• Opportunity to work with a global health IT solutions provider
• Experience in a 24x7 voice support function
• An equal opportunity work place