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Collectors is seeking an Operations Supervisor to lead the Toronto-area based Operations team for PSA Canada. This role involves leading end-to-end production and logistics for PSA, from receiving collectibles to processing and shipping them. The Operations Supervisor will play a crucial role in building and leading the Operations team within Collectors' rapidly expanding global network, contributing to a world-class Operations organization.
What this role involves:
What this role involves:
- Supervising staffing, training, and scheduling of department personnel.
- Monitoring staff productivity and assigning tasks as needed.
- Creating and maintaining departmental structure, morale, and a sense of team.
- Developing production goals and ensuring that goals are met.
- Planning employee schedules to meet daily operations goals.
- Developing staff skills and creating a rewarding and fulfilling work environment.
- Creating effective solutions for issues that arise within the Department.
- Ensuring that all team members are using appropriate resources to identify items.
- Actively devising strategies to maintain acceptable service levels.
- Maintaining accurate records.
- Ensuring proper procedures are followed and devising techniques to improve team efficiency.
- Implementing improvements to keep error percentage to a minimum.
- Acting as a knowledgeable and accessible resource for team members.
- Interacting with Collectors' third-party partner providing strong customer-facing communication and support.
- Safely handling and accounting for valuable merchandise, ensuring security and proper handling throughout all process stages.
- Leading by example and championing all company policies, including safety, attendance, and security.
- 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment and 2+ years in a managerial/supervisory role.
- 2+ years managing 3rd party client relationships or working in a customer/client facing role.
- Bachelor’s degree in related field or equivalent work experience.
- Ability to travel to other sites (minimal to occasional).
- Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
- Dependable and personable team player who works well with both internal and external stakeholders.
- Data-driven problem solver with an understanding of general business implications of decisions.
- Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.
- Influential leader who can inspire/motivate others and effectively drive change within the department.
- Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
- Familiarity with standard concepts, practices, and procedures within trading cards, tickets, and other forms of sports and non-sports collectibles.
- Health Insurance
- Paid vacation
- Paid holiday
- Employee Discounts
- Flexible Hours
- Fun Working Environment
Collectors
Collectors is a leading innovator in the collectibles industry, providing services such as grading, authentication, and vaulting. The company modernizes and digitalizes the collecting process across various categories, including coins, trading cards, Funko Pops!, video games, and memorabilia. With subsidiaries like PSA, PCGS, and the Long Beach Expo, Collectors employs over 1,700 individuals across multiple global locations and is dedicated to helping collectors pursue their passions.