Customer (Partner) Success Manager at Ozow

Ozow is seeking a Client Success Manager to foster strong relationships with business clients and ensure the successful adoption of its payment services. The Client Success Manager will act as the primary point of contact for assigned clients, understanding their objectives and challenges to offer proactive support and identify growth opportunities. They will collaborate with internal teams to deliver exceptional client experiences and contribute to client satisfaction and long-term partnerships.

The role involves:

• Partner Relationship Management
• Account Growth and Retention
• Product and Service Knowledge
• Problem Resolution
• Strategic Planning
• Reporting and Insights
• Communication and Training
• Collaboration with Teams

Ozow requires candidates to have:

• A relevant bachelor’s degree (or equivalent experience).
• 2+ years of experience in account management or a customer-facing role (preferably in software/fintech).
• Strong verbal and written communication skills
• Ability to collaborate across internal and external teams
• A proactive and organized approach to client management.

Ozow offers:

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave
• Medical aid subsidy (permanent staff)
• Group Risk Insurance (permanent staff)
• Generous paid annual leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Employee gifting
• Access to cutting edge technology