Client (Partner) Success Manager

Job Description

Ozow, a leading fintech company, is seeking a Client Success Manager to ensure the successful implementation of their payment services and maintain strong relationships with business clients. The Client Success Manager will support clients in adopting Ozow’s payment platform, contributing to customer satisfaction and success.

The role involves working closely with clients to understand their needs, resolve issues, and identify growth opportunities. The ideal candidate will have a passion for building relationships and a drive to deliver excellent customer experiences.

Responsibilities:

• Partner Relationship Management
• Account Growth and Retention
• Product and Service Knowledge
• Problem Resolution
• Strategic Planning
• Reporting and Insights
• Communication and Training
• Collaboration with Teams

Requirements:

• Relevant bachelor’s degree (or equivalent experience)
• 2+ years of experience in account management or a customer-facing role (preferably in software/fintech)
• Strong verbal and written communication skills
• Ability to collaborate across internal and external teams
• A proactive and organized approach to client management

Ozow offers:

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Medical aid subsidy (for South African based employees)
• Group Risk Insurance (for South African based employees)
• Generous paid annual leave (for South African based employees)
• Birthday leave (for South African based employees)
• Learning and Development opportunities (for South African based employees)
• Mentorship programme (for South African based employees)
• Quarterly team building (for South African based employees)
• Community initiatives (for South African based employees)
• Access to cutting edge technology (for South African based employees)