Client (Partner) Success Manager

Job Description

Ozow is seeking a Client Success Manager to foster strong relationships with business clients and ensure their success using Ozow's payment platform. The Client Success Manager will be responsible for supporting clients in adopting and engaging with Ozow’s payment platform, contributing to overall customer satisfaction and success. This role involves understanding client needs, resolving issues, and identifying growth opportunities.

The ideal candidate will have a bachelor’s degree and 2+ years of experience in account management or a customer-facing role, preferably in software/fintech. Strong communication skills and a proactive approach to client management are essential.

Role Involves:

• Partner Relationship Management
• Account Growth and Retention
• Product and Service Knowledge
• Problem Resolution
• Strategic Planning
• Reporting and Insights
• Communication and Training
• Collaboration with Teams

Requirements:

• A relevant bachelor’s degree (or equivalent experience).
• 2+ years of experience in account management or a customer-facing role (preferably in software/fintech).
• Strong verbal and written communication skills
• Ability to collaborate across internal and external teams
• A proactive and organized approach to client management.

Ozow offers:

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology