Account Manager

FreeWill, an award-winning social-good startup, is seeking an Account Manager to join its Partner Success team. This role involves accelerating FreeWill's work supporting nonprofits across the country. The position is fully remote within the USA (excluding CO, AL, and LA).

Responsibilities:

• Ensuring nonprofit organizations continue their subscriptions.
• Identifying opportunities to expand partnerships with FreeWill's fundraising tools.
• Creating dynamic relationships with partners.
• Proactively addressing internal and external challenges.
• Ensuring scalable tactics and processes.
• Communicating partner needs internally.
• Leading renewal and upsell meetings.
• Building strong relationships with Partner Success Strategists.
• Creating and pitching renewal plans.
• Communicating new FreeWill developments to partners.

Requirements:

• Experience in SaaS customer success, client management, and negotiations or nonprofit fundraising.
• Superior communication skills and attention to detail.
• Intellectual curiosity and willingness to learn.
• Comfort in a fast-paced environment.
• Smarts, tenacity, and kindness.

FreeWill offers:

• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave
• Regular team events
• $250 monthly co-working budget
• $300 annual home office budget
• $1,000 referral bonuses
• $1,000 annual professional development budget