Account Manager (Brazil) at FreeWill

FreeWill, an award-winning social-good startup, is seeking an Account Manager to join its Partner Success team. This role is crucial in supporting nonprofit organizations across Brazil. It is a full-time, remote contract position.

The Account Manager will work during general business hours, typically 9-5pm Eastern Time. FreeWill values transparency and fairness in compensation, offering $35,000 OTE, including a base salary of $26,250 USD. Contractors are paid in their local currency, with a future shift to USD payments.

Responsibilities include:

• Ensuring nonprofit organizations renew their subscriptions.
• Identifying opportunities to expand partnerships.
• Building strong relationships with partners.
• Proactively addressing challenges.
• Communicating partner needs internally.
• Leading renewal and upsell meetings.
• Creating and pitching renewal plans.
• Staying updated on customer success techniques.

Requirements:

• Experience in SaaS customer success, client management, or nonprofit fundraising.
• Superior communication skills and attention to detail.
• Intellectual curiosity and willingness to learn.
• Comfort in a fast-paced environment.
• Smarts, tenacity, and kindness.

FreeWill offers:

• A remote work environment.
• Opportunity to work with a mission-driven company.
• A transparent compensation policy.