Customer Service Specialist at IONOS EN

IONOS is seeking a Customer Service Specialist to join their team in Gloucester. The successful candidate will be the first point of contact for customers, providing excellent service via phone, chat, and email. They will address billing inquiries, troubleshoot issues, and offer general support. IONOS encourages specialists to identify customer needs and suggest appropriate solutions, with commission opportunities for upgrades or new services.

Role Involves:

• Providing customer service via phone, chat, and email
• Addressing billing inquiries and troubleshooting issues
• Identifying customer needs and suggesting appropriate solutions
• Offering outstanding customer service

Requirements:

• Outstanding customer service and active listening skills
• Excellent communication skills
• Strong problem-solving abilities
• Self-motivation and a fearless approach to sales
• Willingness to work a shift pattern that may include weekends and rare out-of-hours support

IONOS Offers:

• A vibrant and supportive work environment
• Comprehensive benefits package
• Tailored development plans for career advancement
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle Scheme
• Free Parking
• Free refreshments in break rooms (Fruit, tea, coffee, soft drinks, cereal)
• Social events

IONOS values diversity and is an equal opportunities employer.