Technical Account Manager at AB InBev Growth Group

AB InBev is seeking a Technical Account Manager (TAM) for BEES in Vietnam. BEES is a B2B e-commerce and SaaS platform that aims to empower small and medium-sized retailers. The Technical Account Manager will be the primary technical contact for partners using the BEES system in expansion markets.

The role involves ensuring seamless product implementation, resolving technical issues, and collaborating with Key Account Managers (KAMs) to consolidate and address technical requirements.

Responsibilities:

• Ensure timely and accurate deployment of BEES systems to partners.
• Provide technical assistance to Key Account Managers (KAMs) and partners.
• Troubleshoot BEES product issues, manage complaints, and maintain strong partner relationships.
• Offer product expertise and guidance, escalating complex technical inquiries to the Product Consultant team.
• Monitor the functionality of all deployed equipment, ensuring correct installation and smooth operation.
• Maintain and update partner technical roadmaps and priorities.

Requirements:

• Bachelor’s degree in a related field.
• Experience in project management and stakeholder coordination.
• Strong problem-solving skills and a client-centric approach.
• Ability to manage stakeholders across different countries (LATAM experience is a plus).
• Excellent negotiation and communication skills (Spanish proficiency is an advantage).

What BEES offers:

• Performance based bonus
• Attendance Bonus
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products
• Clube Ben partnership
• Scholarship
• School materials assurance
• Language and training platforms
• Transport allowance