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Job Description
The Technical Account Manager (TAM) role at BEES, a B2B e-commerce and SaaS platform by AB InBev, serves as the primary technical contact for partners using the BEES system in expansion markets. This role ensures seamless product implementation, resolves technical issues, and collaborates with Key Account Managers (KAMs) to consolidate and address technical requirements.
Role involves:
- Ensuring timely and accurate deployment of BEES systems to partners.
- Providing technical assistance to Key Account Managers (KAMs) and partners.
- Troubleshooting BEES product issues, managing complaints, and maintaining strong partner relationships.
- Offering product expertise and guidance.
- Monitoring the functionality of all deployed equipment.
- Maintaining and updating partner technical roadmaps and priorities.
Requirements:
- Bachelor’s degree in a related field.
- Fluent/Advanced skills in English (both written and spoken).
- Be a native Vietnamese or hold a valid full-time work visa for Vietnam, and speak fluently the Vietnamese language.
- Experience in project management and stakeholder coordination.
- Strong problem-solving skills and a client-centric approach.
- Ability to manage stakeholders across different countries (LATAM experience is a plus).
- Excellent negotiation and communication skills (Spanish proficiency is an advantage).
AB InBev Growth Group
AB InBev Growth Group, formed in 2022, is a division of the leading global brewer, Anheuser-Busch InBev. It strategically unifies B2B, DTC, Sales & Distribution, and Marketing teams to leverage data and drive digital transformation. Beyond supporting iconic beer brands, the Growth Group cultivates a suite of digital products, including the BEES B2B platform and Ze Delivery/TaDa Delivery services. Focused on understanding consumer needs and harnessing new technology, the Growth Group scales growth opportunities through innovation and data-driven insights.
All Jobs at AB InBev Growth Group (55)