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Job Description
Talkdesk is seeking a Public Sector Compliance Manager to oversee and maintain its FedRAMP compliance program post-ATO. This role involves leading continuous monitoring, security assessments, audits, and risk management activities, while ensuring collaboration with federal customers and internal teams. The ideal candidate will drive strategic security initiatives to support government customers and future compliance expansions.
Responsibilities:
- Oversee and manage continuous monitoring (ConMon) activities to maintain Talkdesk’s FedRAMP ATO.
- Lead annual FedRAMP audits and coordinate with Third-Party Assessment Organizations (3PAOs), government agencies, and internal teams.
- Develop and execute a FedRAMP security strategy that aligns with Talkdesk’s CCaaS platform and public sector growth initiatives.
- Act as the primary liaison to the FedRAMP PMO, Joint Authorization Board (JAB), Agency sponsors, and other government partners.
- Educate internal teams on FedRAMP security best practices, compliance requirements, and evolving regulatory obligations.
Requirements:
- 7+ years of experience in cloud security, compliance, risk management, or IT audit.
- 3+ years of direct FedRAMP compliance experience, including managing ATO and post-ATO continuous monitoring.
- Deep understanding of FedRAMP, FISMA, NIST 800-53, and government cloud security requirements.
- Proven experience leading FedRAMP audits, assessments, and 3PAO engagements.
- Strong project management and cross-functional leadership skills in SaaS/cloud environments.
- Excellent communication and stakeholder management skills to interact with federal agencies and internal teams.
Talkdesk offers:
- Opportunity to work in a company recognized as a cloud contact center leader.
- Chance to drive strategic security initiatives and support government customers.
- A role focused on maintaining and expanding compliance programs.
