Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
Browse All Jobs
Tenable is seeking a Principal Customer Success Manager to lead complex, high-value accounts, driving long-term customer retention, growth, and satisfaction. The Principal CSM will leverage advanced product knowledge and industry expertise to address adoption challenges, resolve escalations, and deliver measurable business outcomes. He acts as a trusted advisor and customer advocate, collaborating across internal teams to align solutions with customer objectives.
- Serve as the strategic lead and primary post-sale point of contact.
- Develop and execute renewal and expansion strategies.
- Drive systemic adoption improvements.
- Act as a customer advocate.
- Conduct strategic discovery sessions.
- Collaborate with cross-functional teams.
- Lead the coordination of critical escalations.
- Share best practices and support team collaboration.
- Contribute to the refinement of customer success frameworks.
- BA/BS degree or equivalent work experience, with 12+ years in customer-facing roles.
- 7+ years in account management, sales, or similar positions.
- Fluent in Arabic and English.
- Deep understanding of the client’s industry and business processes.
- Advanced knowledge of Customer Success best practices.
- Demonstrated ability to leverage technical knowledge and product mastery.
- Strong analytical skills.
- Proven track record of meeting or exceeding revenue goals.
- Exceptional relationship-building and communication skills.
- Experience mentoring and coaching team members.
- Proficiency with tools such as Salesforce.com and Google Suite.
- Ability to manage multiple high-priority accounts.
- Opportunity to work with a leading Exposure Management company.
- Chance to partner with talented and passionate people.
- Support and resources to do work that truly matters.
Tenable, Inc.
Tenable, Inc. is an Exposure Management company, serving over 44,000 organizations globally. They provide solutions to understand and reduce cyber risk. Tenable supports a significant portion of the Fortune 500, Global 2000, and government agencies. The company offers a vulnerability management platform designed for modern IT assets, emphasizing cloud, containers, and web applications. Tenable fosters a culture of collaboration, innovation, and excellence, providing resources for employees to deliver impactful results.