Business Process Optimization Assistant I at Integrated Specialty Coverages, LLC

Integrated Specialty Coverages (ISC) is seeking a Business Process Optimization Assistant I to join their team. This entry-level role provides administrative support and contributes to continuous improvement initiatives within the company. The Business Process Optimization Assistant I will be based in Tyler, TX office.ISC is looking for a candidate who can:

• Coordinate with underwriting teams to provide comprehensive policy lifecycle support.
• Field external communications for service requests.
• Serve as the first point of contact for post-bind support, answering questions and resolving basic policy inquiries.
• Accurately review & file underwriting and/or bind documents.
• Maintain organized and accurate files and transaction records.
• Learn and work within industry-specific software and Microsoft Excel.
• Support the design and development of SOPs, training materials, and various other related process documentation.

Requirements for the role include:

• Bachelor's Degree required.
• Industry designations/certifications a plus (ie AU, CPCU or Agents License).
• 0-1 years of customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software.
• Ability to work collaboratively with team members and other departments.
• Strong desire to learn and explore new ideas.
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities.
• Ability to work in our Tyler, TX office Monday-Friday.

ISC offers:

• Employee Ownership Program.
• Professional development opportunities.
• Owner Referral Program.
• Comprehensive medical, dental, vision insurance.
• 401(k) plan with match.
• Paid time off.