Customer Support Associate, API at Uniswap Labs

Uniswap Labs is seeking a Customer Support Associate - API to support its B2B customers, primarily developers integrating their trading software with the Uniswap Labs API. This role offers the opportunity to shape customer support values, functions, systems, and processes.

• Providing tier 1 and tier 2 support for B2B customers via Zendesk
• Issuing production API keys and guiding customers through documentation and workflow walkthroughs
• Assisting with Q&A sessions to help developers understand and integrate the API
• Handling tier 1 and tier 2 support tasks, including troubleshooting and resolving technical issues
• Synthesizing insights from developer interactions and surfacing critical issues to the Engineering team
• Assisting in designing, implementing, and operating user support processes
• Systematically communicating feedback to key stakeholders
• Keeping internal and external informational resources up to date

Requirements:

• 2+ years of experience in customer support, ideally in a B2B or developer-focused environment
• Familiarity with DeFi, blockchains, and experience using crypto wallets
• Strong written and verbal communication skills
• Ability to support developers in integrating APIs and troubleshooting technical issues
• Motivated by helping others and skilled at turning customer frustrations into positive experiences
• Capable of solving complex problems end-to-end

The role offers:

• Equity
• Tokens
• Company-paid medical, dental, & vision for you and your dependents
• Gym subsidy
• 401(k) with 4% employer contribution
• Annual $1,500 education stipend
• Unlimited and encouraged time off
• Up to 16 weeks paid parental leave
• Home office setup stipend for remote employees
• Daily lunches at NY headquarters