Senior Technical Support Engineer I at Ping Identity

Ping Identity is seeking a Senior Technical Support Engineer I to join their Global Support Organization in Sydney. The successful candidate will deliver excellent customer experience by providing high-quality solutions and exceeding customer expectations. They will own and manage support cases, troubleshoot issues, and collaborate with colleagues across different regions. Ping Identity has an industry-leading suite of products centred around industry standards such as SAML, OAuth, OIDC, WS-Trust, FIDO, LDAP etc. Our products include SSO, IDAAS, Directory, MFA, CIAM and API Intelligence systems.

Responsibilities include:

• Delivering excellent customer experience.
• Owning and managing support cases from triage to resolution.
• Building and utilizing lab environments to reproduce issues.
• Collaborating with colleagues across different regions.
• Contributing to knowledge resources.
• Maintaining technical expertise.

Requirements include:

• 7 years related experience providing technical support at an Enterprise level.
• Experience in Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS.
• Experience working on Unix servers and Windows OS.
• Experience with REST APIs, SCIM and debugging tools.
• Troubleshooting web-based applications.
• Understanding of network concepts.
• Understanding of Identity and Access Management concepts.
• Understanding of modern authentication technologies.
• Excellent team player with advanced troubleshooting skills.
• Outstanding interpersonal and communication skills.

Ping Identity offers:

• A flexible, collaborative work environment.
• Employee Resource Groups.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.
• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).