Customer Experience Engineer

Job Description

Andesite, a company focused on building security products that transform how humans and AI collaborate to defend against cyber threats, is seeking a Customer Experience Engineer. The ideal candidate will ensure customers achieve maximum value from Andesite's cybersecurity solutions by providing technical support and driving adoption.

Role involves:

• Leading onboarding sessions and delivering tailored training.
• Assisting customers in integrating solutions, including writing Python scripts for API-based integrations.
• Serving as the primary technical point of contact, addressing inquiries and troubleshooting issues.
• Providing proactive guidance on best practices and optimization strategies.
• Monitoring customer health metrics and conducting regular technical reviews.
• Acting as a customer advocate and identifying upsell opportunities.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in a technical customer-facing role in cybersecurity.
• Strong understanding of cybersecurity technologies.
• Proficiency in Python for API interaction and scripting.
• Experience with Salesforce CRM.
• Excellent communication and interpersonal skills.

What Andesite offers:

• A competitive salary, bonus, and equity package
• 100% employer paid, comprehensive health insurance
• Unlimited PTO
• Flexible work environment
• A remote-first environment, with occasional travel
• 14 weeks of fully-paid parental leave