GTM Systems Analyst

Job Description

Muck Rack, a leading SaaS platform for public relations, is seeking a dynamic and resourceful GTM Systems Analyst. This role is pivotal in scaling the company's revenue tech stack and ensuring the go-to-market teams operate efficiently. The GTM Systems Analyst will be responsible for project execution, systems administration, and continuous process improvement.What this role involves:

• Maintaining and optimizing GTM tools such as Salesforce, Outreach, and Gong.
• Managing user provisioning, access, licenses, and system syncs.
• Monitoring data quality and tool performance across the stack.
• Driving tooling and process improvement projects from scoping to rollout.
• Documenting business needs, system configurations, and process changes.
• Identifying and resolving workflow bottlenecks with scalable, tech-enabled solutions.
• Translating business needs into system enhancements that improve productivity and data integrity.
• Supporting change management through documentation, training, and frontline troubleshooting.
• Partnering with Enablement and Comms to ensure successful adoption of new capabilities.

Requirements:

• 2–4+ years in GTM Operations, Revenue Operations, or Sales Systems, with project or product management experience.
• Hands-on experience with Salesforce (Sales and Service Cloud), Outreach, Gong, and other GTM tools.
• Strong execution, organizational skills, and attention to detail.
• Process-oriented with a systems-thinking mindset.
• Comfortable working cross-functionally, navigating ambiguity, and adapting in fast-paced environments.
• Familiar with project tracking and automation tools (e.g., Asana, Notion, Jira, integration platforms).
• Collaborative, emotionally intelligent, and interested in growing into a product owner role.
• Salesforce Admin Certification.

What Muck Rack offers:

• Remote work
• Home office stipend, phone and internet reimbursement, coworking membership
• Competitive geo-neutral pay in the U.S.
• Comprehensive medical, dental, vision, disability, and life insurance
• 4+ weeks of PTO, plus paid sick and mental health days
• Unlimited access to Coursera and O’Reilly