Enterprise Support Specialist at Submittable

Submittable is seeking an experienced Enterprise Support Specialist to join their team. This role is crucial for ensuring customer satisfaction, retention, and success by providing high-touch support to Submittable's most valuable customers. The Enterprise Support Specialist will leverage their technical expertise, proactive communication, and collaborative approach to deliver exceptional service.

The role involves:

• Acting as the primary technical contact for enterprise customers.
• Owning and prioritizing a specialized support queue with elevated SLAs.
• Conducting regular check-ins to review product usage and troubleshoot issues.
• Collaborating with various teams to ensure seamless onboarding and long-term success.
• Maintaining deep knowledge of Submittable’s platform and integrations.
• Proactively identifying and mitigating potential risks.
• Contributing to internal and customer-facing documentation.
• Logging and tracking software bugs and enhancement requests.

Submittable requires candidates to have:

• 1+ years in Customer Support, Technical Support, or Enterprise Support roles.
• Proven ability to troubleshoot software issues.
• Familiarity with SaaS platforms and software development lifecycles.
• Experience with customer support tools.
• Strong communication skills.
• Solutions-first mindset with strong problem-solving skills.

Submittable offers:

• Comprehensive health and life insurance.
• 401(k) plan with employer match.
• Equity stock options.
• Flexible hours and remote work options.
• Paid parental leave.
• Professional development stipends.