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Associate, Client Services (Long Term Recovery) at Team Rubicon

Associate, Client Services (Long Term Recovery) for disaster response.
Remote
United States
USD 42,846 - 73,033
Team Rubicon is seeking an Associate, Client Services (Long Term Recovery) to join their Programs x Long Term Recovery team. This role is crucial for identifying and supporting beneficiaries throughout the Long Term Recovery program. The Associate will use strong customer service skills, communication, and empathy to assist clients from outreach to the completion of their recovery. The Associate, Client Services (Long Term Recovery) will be responsible for:
  • Conducting outreach to potential clients and organizations.
  • Identifying and interviewing prospective clients.
  • Developing Individual Recovery Plans.
  • Conducting follow-up visits to assess service effectiveness.
  • Documenting client information and progress.
  • Assisting clients in obtaining available benefits and resources.
  • Maintaining rapport with volunteers.
  • Identifying new capability opportunities.
  • Developing and maintaining partnerships.
Requirements for the role include:
  • Bachelor’s degree in social work, disaster management, business administration, or related field; or equivalent experience.
  • 2-3 years of relevant experience in disaster case management or client services.
  • Experience in customer service, client intake, social services, and CRM tools (preferred).
  • Demonstrated experience using data and research to advise organizational decision making (preferred).
  • Valid Driver’s License.
Team Rubicon offers:
  • Flexible Unlimited Paid Time Off.
  • Generous holiday schedule.
  • Matching 401k contributions up to 4%.
  • 100% company-paid health benefits for employees and their dependents.
  • Professional and leadership development opportunities.
  • Paid time off to volunteer.
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Team Rubicon

Team Rubicon is a disaster response organization that mobilizes volunteers, often with military backgrounds, to serve communities in need. They focus on rapid response and local engagement, building relationships with emergency management agencies and community partners. The organization emphasizes leadership development and volunteer support, providing opportunities for training and growth. Team Rubicon operates with a strong commitment to efficiency, resourcefulness, and effective coordination during disaster situations. They foster a culture of adaptability and dedication to serving those affected by disasters.