Dispatcher at Zephyr

Zephyr is seeking a Dispatcher to handle daily scheduling of service calls and facilitate schedule revisions. The Dispatcher will coordinate technician schedules, provide real-time updates, and ensure a positive customer experience. This is a remote role, working hours are 7:30am-5pm MST Mon.-Fri.Responsibilities:

• Schedule all approved service estimates, follow-up work, and additional customer-requested services.
• Obtain real-time updates on parts availability and job duration estimates.
• Coordinate technician schedules and ensure accurate job assignments.
• Regularly update the scheduling board with any changes or availability updates.
• Monitor and revise technician schedules as needed to ensure efficiency and accommodate last-minute changes
• Provide real-time updates on any scheduling changes to relevant team members.
• Notify customers promptly of any schedule revisions or changes to quoted time slots, ensuring a positive customer experience.
• Update the phone portal weekly to switch the phone number for the on-call technician, ensuring after-hours support is properly routed.
• Perform other related tasks as assigned by supervisors, ensuring flexibility and support to the team as time allows.

Requirements:

• High school degree or equivalent
• 5+ years of customer service experience
• 5+ years of dispatching experience (in a trades environment)
• Knowledge of Service Titan is a plus
• Ability to type a minimum of 55 wpm
• Tact and patience in dealing with various personalities and sensitive issues

Zephyr offers:

• Competitive Pay
• Benefits: Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Cell phone reimbursement and work-from-home stipend
• Flexible spending accounts for health and dependent care
• Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy